The Center for Disease Detection (CDD) provides training on specimen collection, handling, and shipment upon account setup, or at the time of addition of a new test type and/or test method. Our client services staff also provide training on electronic patient information and test request submission, shipping procedures, retrieval of results and statistics, online results search capabilities, and automated inventory re-supply tracking capabilities.
In the event of new-hires at client site locations, our client services staff will provide new hire orientation upon the request of the client.
Furthermore, CDD’s automated systems allow for analysis of workflow and system processes to determine where processes can be streamlined with additional training efforts. CDD utilizes this intelligence to reach out to our clients to conduct training seminars that may provide for client site workflow and turnaround time improvements.